Helpful info for all orders:
- At checkout, shipping times listed are the minimum estimates only and not guaranteed by Minimal Gear. Always choose Priority, Express, or Guaranteed Delivery options over First Class or Standard shipping options for urgent orders.
- We generally pack and ship orders quickly, but processing any order can take up to 1 business day from the time you place your order.
- Holidays, wildfires, pandemics and severe weather can cause unforeseen shipping delays.
- If you are thru-hiking and ask us to ship to a Post Office or other address on trail, it is your responsibility to verify said address, confirm they will hold packages for thru-hikers, and arrive on time to receive your package.
Holiday Shipping Deadlines 2023:
To receive your order by December 23rd (the last day for holiday delivery), please note the below deadlines for placing your order. This information is directly from the shipping providers we work with and December 23rd delivery cannot be guaranteed.
UPS Ground: December 14th
USPS Ground Advantage: December 15th
USPS First Class Mail: December 15th
Priority Mail: December 18th
Priority Mail Express: December 19th
For international orders: shipping times will vary drastically by country. We recommend adding the items and your address into your cart to determine whether your order will arrive in time.
Your shipping rates will be calculated at checkout.
USPS First Class Mail:
Mail, like postcards, letters in small envelopes (up to 3.5 oz), and large envelopes (up to 13 oz). Ground transit, 1-5 business days.
USPS Ground Advantage (previously First Class Package):
The new (as of 2023) standard USPS shipping method for all packages. Ground transit, 2–5 business days.
USPS Priority Mail:
Priority shipping method. Air transit, 1-3 business days.
USPS Priority Mail Express:
Express shipping method. Air transit, next day up to 2 business days.
Per selection, based on dimensions, weight, and distance.
All domestic orders over $45 qualify for Free Shipping. If you select this option, we will choose USPS Ground Advantage or UPS Ground at our discretion based on your package size, weight, and destination.
We are closed Saturday and Sunday. If you place an order after 11PM PST on a Friday, the package will not leave our warehouse until Monday.
Priority Mail Express can take up to 2 business days, especially to the Southeastern and Northeastern US.
Daily cutoff time for all shipping is 11am PST, Monday to Friday.
Your International shipping rates will be calculated at checkout. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.
USPS First Class Mail International:
An envelope weighing under 1lb. Delivery speed varies by destination.
USPS Ground Advantage International (previously First Class Package):
A package between 1 and 4lbs. Delivery speed varies by destination.
USPS Priority Mail International:
A package over 4lbs. Approximate 6 - 10 days transit (not including time spent in customs). Priority Mail packages can be tracked.
USPS Priority Express Mail International:
Any express package. Approximate 3 - 5 days transit (not including time spent in customs). Express Mail packages can be tracked.
UPS Standard International:
Approximate 2 - 7 days transit (not including time spent in customs). UPS packages can be tracked.
*NOTE: Higher value items sent via UPS can incur higher C.O.D. fees for the customer
IMPORTANT: Customers are responsible for each shipping provider's brokerage fees plus their country’s duties and taxes. These are not collected, pre-paid, or determined by Minimal Gear.
If you refuse an international package or do not collect it from customs and you request a refund, the customs fees and return shipping are billed back to us and will be deducted from your refund.
We want to make sure you love the new kit you get from Diorite Gear!
We'll take back new, unused gear within 30 days of delivery. We retain the right to make the final determination of what constitutes as “new, unused” gear. Some items are not returnable, such as:
- Scratched / dented gear
- Clearance items
- Gift cards
We process refunds for the item(s) once we have received your return back at our warehouse. In general, returns take approximately 1-4 business days to process.
If you believe you have received a defective or broken item, please file a ticket in our support portal.
You are responsible for shipping costs to return a non-warranty item. Refund is for purchased items only, we are unable able to refund shipping costs as they go to the carrier.
Pack your returns carefully! It is also your responsibility to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
There is no need to contact us for a return, just send your order to the address below with your packing slip or email order confirmation. Please include a note detailing the reasons for your return, so we know whether to recycle or refurbished the item.
Send your return to:
Diorite Gear: Returns
3376 SE 20th Ave
Portland, OR, 97202, USA
Questions? Please email firstname.lastname@example.org.